Shipping policy
Where do you ship?
We currently ship in the United States, Canada, Australia, New Zealand, the UK, and Europe.
For shipping outside of these countries, please reach out to our support.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping times for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:
- United-States: 4-8 business days
- Canada: 5-10 business days
- Europe: 5-10 business days
- Australia: 6-12 business days
- New Zealand: 6-12 business days
- Rest of world: 7-15 business days
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order has shipped, we will send you another email with the link to track your order, where you can also view your estimated delivery date
Additionally, you can find your order via the "Track an order" of our helpdesk, which you can find at the bottom right corner, or use our Order Tracking Page.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Will I pay taxes for international shipping?
Deliveries in Europe will have to pay customs taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer to the website of the delivery partner handling your delivery.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please reach out to our customer service team through helpdesk or email.